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This Emotional Intelligence (EI) training course will focus on the five core competencies of emotional intelligence: self-awareness, self-regulation, motivation, empathy and interpersonal skills. Participants will learn to develop and implement these to enhance their relationships in work and life by increasing their understanding of social and emotional behaviours, and learning how to adapt and manage their responses to particular situations. Various models of emotional intelligence will be covered.

This Emotional Intelligence training course is useful for anyone who leads or works with other people, no matter what size the organisation. It is applicable for teamwork, customer service, and building relationships. This is an important course for anybody who wants to develop a better understanding of themselves and others to enhance personal and professional relationships.

Through a mix of discussion and practical exercises, you’ll develop awareness and practical strategies for being in touch with yours and other’s emotions.

Learning Outcomes

Upon completion of this emotional intelligence training course, participants are expected to be able to:

  1. Develop an awareness of EI models
  2. Recognise the benefits of EI
  3. Expand your knowledge of emotional patterns in yourself and others
  4. Understand how you use emotion to facilitate thought and behaviour
  5. Know and utilise the difference between reaction and considered response
  6. Discover how you can manage your emotions, and positively influence yourself and others
  7. Build more effective relationships with people at work and at home
  8. Positively influence and motivate colleagues, team members, managers
  9. Increase your leadership effectiveness by creating an atmosphere that engages others
  10. EI behaviours and supports high performance
  11. Increase satisfaction and fulfilment at work

Course Content

This Emotional Intelligence training course covers the following topics:

Introduction to Emotional Intelligence (EI)

  • Emotional Intelligence and various EI models
  • The EQ competencies of self-awareness, self-regulation, motivation, empathy, and interpersonal skills
  • Understand EQ and its importance in life and the workplace

Know your emotions

  • What are emotions?
  • The different levels of emotional awareness
  • Increase your emotional knowledge of yourself
  • Recognise ‘negative’ and ‘positive’ emotions

Manage your emotions

  • The relationship between emotions, thought and behaviour
  • Discover the importance of values
  • The impact of not managing and processing ‘negative’ emotions
  • Techniques to manage your emotions in challenging situations

Recognise emotions in others

  • The universality of emotional expression
  • Learn tools to enhance your ability to recognise and appropriately respond to others’ emotions
  • Perceiving emotions accurately in others to build empathy

Relate to others

  • Applying EI in the workplace
  • The role of empathy and trust in relationships
  • Increase your ability to create effective working relationships with others (peers, subordinates, managers, clients
  • Find out how to deal with conflict
  • Tools to lead, motivate others and create a high performing team