Office Administration for NGOs
This course provides advice and guidance on how to ensure a solid administrative base for the organisation. Without this, chaos and disorder are almost guaranteed. In addition to communicating with the public outside the office, members of the public communicate directly with the office through visits, telephone calls and correspondence. The chapter provides guidance on how to make visitors feel welcome and how to establish an appointments system and a telephone message system. It gives some tips for sending and receiving letters, and advice on how staff can best communicate internally through memos and office meetings.
One of the most important administrative systems to establish and maintain is an efficient filing system. The chapter gives detailed advice about how to do this. It also provides guidelines on what to look for when undertaking an administrative audit.
All organisations collect paper resources in the shape of books and documents. Many NGOs will want to establish a resource centre where they can keep these resources in an orderly manner and make them accessible to staff and others. The chapter gives detailed advice on how to manage paper resources and a resource centre itself.